Privacy, in plain language.
Chautari is operated by HimAI for clinics in Nepal. Your treating clinic manages your care record and decides which staff may use it.
Clinic records
A clinic may record contact details, consultations, prescriptions, allergies, test results, appointments and payments. Staff access depends on their assigned role. Finalized notes and released results are protected from ordinary editing; corrections retain a history.
Visit requests and enquiries
If you request a visit, your name, phone number and preferred time go to that clinic. A request becomes a booking after the clinic confirms it. Contact-form details go to HimAI’s enquiry inbox. Please keep medical information out of the sales form.
Messages and shared reports
SMS reminders require patient consent and a configured messaging provider. Reminder content is limited to the visit date. A report link lets anyone holding that link read the released report until the link expires or the clinic revokes it. Share links privately.
Storage on your device
Staff sign-in uses a session cookie. In-progress consultation drafts can be stored on the device for recovery during a connection failure. Drafts are associated with the staff account, expire after 72 hours and are cleared on sign-out. Use a trusted clinic device.
Access, corrections and retention
Ask your clinic for access to your record, a correction or its retention policy. Clinic owners can export clinical records and download documents. Retention and any release of records must follow the clinic’s obligations and the agreement with HimAI.
Questions
Contact your treating clinic about patient records. For questions about Chautari’s operation, use our contact form. Hosting location, service providers and contractual details are confirmed in the clinic’s service agreement.